FAQ

How long will it take to deliver my order? 
Our stock is updated in realtime on the website. If you ordered something that was showing in stock before 2pm, then the delivery timeis solely down to the delivery method you chose. When we process your order you will be sent tracking details, so you can keep an eye on the delivery status yourself. If you haven’t received your order within reasonable time, please do not hesitate to contact us on 

01642 605000

. If you need your order within a specific time, please choose the appropriate delivery method.

 

How long will it take if what I want isn’t in stock? 
We will inform you immediately if your order is not in stock and let you know an estimated delivery time. The number of days given in the product information when you order is an estimate only, and depends on whether our supplier A) has the item in stock and B) how long it takes for them to send it to us. If only part of your order is in stock we will contact you to see if you want it shipped in part or if you want to wait until it can be shipped in full.

Do you deliver Internationally? 
Yes, please choose the appropriate shipping method.

Can I have my order delivered to an alternate address ? 
No, to protect you and us against fraud, we can only ship to the registered cardholders address.

Can I pay with PayPal? 
Yes, but in accordance with PayPal's strict terms we cannot accept payment for paintball markers using this method.

Can I pay with a credit card? 
Yes. Most major cards are accepted, including Visa, Delta, Visa Electron, Mastercard, Switch / Maestro and Solo.

How do I know my credit card transaction will be secure? 
We do not handle the card details at all, when you go to pay you will be transferred to Worldpay's secure portal so they can process the card details.

How do I pay if I don’t have a credit card? 
You could also pay by Bank Transfer, please call us on 01624 605000to arrange this.

Do you offer trade discounts? 
Yes. Please call the shop on 01642 605000 or email info@bzpaintball.co.uk for further information.


If I order an air or Co2 bottle, will it come filled?
No! Couriers have a very strict policy on transporting pressurised containers.

Where can I get my Co2 or air bottles refilled? 
You should be able to get them filled at your local paintball site when you go to play.

Do you sponsor paintball teams? 
In short, yes. Although 'sponsorship' in paintball is only for the very elite teams, so we prefer to call it 'support'. Our support programs offer discount on products, discount on paintballs and free tech support. We also try to help publicise our supported teams on our social media sites. If you feel your team deserves sponsorship, please email us on info@bzpaintball.co.uk and tell us a bit about your team, and what you are looking for.

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